Missing and Incomplete Results Service | NCFE

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Missing and Incomplete Results Service

There could be different reasons why a result may be missing, and this page outlines how and when to contact us, and some checks to complete before you do.

If you're a learner, we’re unable to discuss your results with you, please contact your centre directly for support.

Before submitting a query

If you’re a centre who was expecting to receive a result but didn’t, please first check to confirm that:

  • the learner completed the assessment, and that we have reached the expected date of results release
  • you have submitted all grades or marks for internal assessment, and that your EQA has completed their steps
  • you understand the results slip status for exams:
    • DNA indicates that the learner did not attend that assessment
    • X (no result) indicates that we are unable to issue a result for the relevant component or overall, due to the learner not attending all required assessments
    • Q (query) indicates that we cannot release a result for one or more component as there is an open query. This likely relates to an ongoing maladministration or malpractice investigation, for which your centre should already be aware.
    • # (partial absence) indicates a learner was absent from at least one paper or sub-component that make up an overall outcome. A result can be released, but they will have received 0 marks for the that assessment.
    • *** (special consideration) indicates that a Special Consideration has been applied to this assessment result
  •  if you require more information about learner performance within a paper, you have accessed the Item Level Data report within the NCFE Portal results screen, which shows question level performance for T Level and V Cert exams.

There are also other services available which may be more appropriate before submitting a missing or incomplete result query, such as:

Post Results Services: the Missing and Incomplete Results service is not a substitute for post results services such as Access to Scripts, or Reviews of Marking or Moderation. Visit our Results Queries webpage for more information and how to submit.

Incorrect Grade Submission: to amend incorrectly submitted grade or marks for internal assessment, visit our Incorrect Grade Submission webpage.

 

Troubleshooting
If a result you’re expecting is not available or appears to be incomplete, the trouble shooting guidance below will help you identify the appropriate next steps.
  • Does your learner require a Post Results Service, for example, Review of Marking or Moderation, Clerical Check or Access to Scripts?
    • If yes, please view our Results Queries webpage for available options
    • If no, continue with the troubleshooting steps below
  • Have you submitted an incorrect grade or mark for an internal assessment that needs to be amended?
  • Can you successfully log in to the NCFE Portal, and access the Results tab?
    • If yes, continue with the troubleshooting steps below
    • If no, please contact the Customer Support team for assistance
  • Was the learner marked as ‘Did Not Attend’ in error?
    • If yes, please proceed to the Missing and Incomplete Results form below.
    • If no, continue with the troubleshooting steps below
  • Did the learner have an approved Special Consideration for the assessment, that may be missing or recorded incorrectly?
    • If yes, please proceed to the Missing and Incomplete Results form below
    • If no, please continue with the troubleshooting steps below
  • Was there an open malpractice investigation for the learner?
    • If yes, please continue with the troubleshooting steps below
    • If no, please proceed to the Missing and Incomplete Results form below
  • Has the malpractice investigation been resolved?
    • If yes, please follow the instructions provided in the outcome email from the Provider Assurance team.
    • If no, please wait for further guidance from our Provider Assurance team

If your query is not covered by the guidance above, you can still submit a request using the Missing and Incomplete Results form below for review.

How to submit a missing and incomplete results query

Missing and Incomplete Results form

Timescales and Fees
  • We aim to complete an initial review of your request within five working days
  • This service is free of charge