Updates to order reports in the Portal
From September 2026, the order reports you access through the Portal – including Order Confirmation, Order Cancellation, and Order Summary reports – will be presented in a new format.
These updates are part of improvements to how we generate and present order related information. You will continue to access all documents in the same place within the Portal, and there is no change to how you use the Portal.
We previously communicated this to you earlier this year, but due to a technical issue we paused on going live with this change. We're pleased to confirm we're now ready to go live!
What’s changing?
Order confirmation and cancellation reports
You will notice:
- a cleaner, more consistent layout
- clearer product and pricing information
- improved readability for your records.
Order summary reports
Instead of a single static summary, the new order summary report provides:
- a running history of all order confirmation and cancellation reports for that batch
- a clearer breakdown of each transaction
- consistent formatting with the new order confirmation and cancellation documents.
What are the benefits of these changes?
Across all three document types, you’ll see improvements such as:
- clearer layouts that make key information easier to find
- consistent formatting across the reports
- more transparent pricing and product details
- better alignment with your monthly invoice, supporting easier reconciliation
- a more professional, easy-to-read presentation.
Do I need to do anything?
No action is required. You will begin seeing the updated formats in the Portal from September 2026 onwards. All historic documents will remain available in their original format.
Further support
If you have any queries, please contact our Customer Support team via email at [email protected] or through Live Chat on our website.