Deliver Customer Service in a Business Environment
Ref:
M/505/9693/UNIT
Sector:
Business, Administration and Law
Registration & certification fee:
£16.50
Level:
Level 2
Minimum entry age:
Pre-16
GLH:
60
TQT:
0
Credit value:
8
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What does this unit cover?
This unit provides learners with an understanding of the needs and expectations of customers, how to identify them and the importance of meeting and managing them. Learners will also learn the skills required to deliver effective customer service including how to handle customer complaints. This unit also covers the skills needed to monitor and review customer service.
Who is this unit suitable for?
This unit is suitable for learners aged pre-16 and above.
Support materials
Unit programme report
