About this qualification
This is a cross-sector qualification aimed at current and prospective customer service workers. This qualification covers the skills and knowledge needed to be a customer service worker, covering competencies applicable to a wide range of contexts.
Who is it suitable for?
This qualification is suitable for learners aged pre-16 and above who are working in or are looking to work in a customer service role or similar.
What are the entry requirements?
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved an entry level qualification.
How is this qualification structured?
To be awarded the NCFE Level 1 Certificate in Customer Service, learners must achieve a minimum of 23 credits: a total of 14 credits from Group A, a minimum of 6 credits from Group B and the remaining credits can come from Group B or Group C.
How is it assessed?
The NCFE Level 1 Certificate in Customer Service is assessed via an internally assessed and externally moderated portfolio of evidence.
How many credits are required to complete it?
There is a minimum of 23 credits to achieve this qualification.
What related qualifications can you progress to?
Learners who achieve this qualification could progress to other qualifications in the business sector.
Career opportunities
This qualification provides learners with the skills and knowledge required to successfully work in customer services.
Funding for our qualifications
Find out more about funding for this and other qualifications on our funding page.
Useful links
Mandatory policies and fees | NCFE
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