NCFE Level 1 Certificate in Customer Service
Ref:
601/3972/9
Sector:
Business, Administration and Law
Registration & certification fee:
£78.50
Level:
Level 1
Minimum entry age:
Pre-16
GLH:
133
TQT:
230
Credit value:
23
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About this qualification
This is a cross-sector qualification aimed at current and prospective customer service workers. This qualification covers the skills and knowledge needed to be a customer service worker, covering competencies applicable to a wide range of contexts.
Who is it suitable for?
This qualification is suitable for learners aged pre-16 and above who are working in or are looking to work in a customer service role or similar.
What are the entry requirements?
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved an entry level qualification.
How is this qualification structured?
To be awarded the NCFE Level 1 Certificate in Customer Service, learners must achieve a minimum of 23 credits: a total of 14 credits from Group A, a minimum of 6 credits from Group B and the remaining credits can come from Group B or Group C.
How is it assessed?
The NCFE Level 1 Certificate in Customer Service is assessed via an internally assessed and externally moderated portfolio of evidence.
How many credits are required to complete it?
There is a minimum of 23 credits to achieve this qualification.
What related qualifications can you progress to?
Learners who achieve this qualification could progress to other qualifications in the business sector.
Career opportunities
This qualification provides learners with the skills and knowledge required to successfully work in customer services.
Funding for our qualifications
Find out more about funding for this and other qualifications on our funding page.
Useful links
Mandatory policies and fees | NCFE
Endorsed by
Support materials
Qualification specification (PDF | 299 KB)
Qualification specification (Word) (DOCX | 397 KB)
Skills CFA assessment strategy (PDF | 147 KB)
Contact centre operations assessment strategy (PDF | 91 KB)
Sales standards assessment strategy (PDF | 204 KB)
Support Handbook (PDF | 371 KB)
Unit breakdown
Understand Working in a Customer Service Environment (L/506/2083)
Communication in Customer Service (Y/506/2085)
Principles of Personal Performance and Development (L/506/1791)
Principles of Working in a Business Environment (R/506/1792)
Work With Others in a Business Environment (Y/506/1793)
Record Details of Customer Service Problems (A/506/2094)
Deal With Customer Queries, Requests and Problems (A/506/2113)
Communicate With Customers in Writing (T/506/2126)
Deal With Incoming Telephone Calls From Customers (H/506/2154)
Make Telephone Calls to Customers (K/506/2155)
Process Information About Customers (R/506/2134)
Manage Time and Workload (H/506/1795)
Meet and Welcome Visitors in a Business Environment (A/506/1799)
Contribute to Sales Activities in a Contact Centre (F/503/0392)
Use Specific Features of Contact Centre Systems and Technology (F/503/0361)
Health and Safety Procedures in the Workplace (T/505/4673)
Processing Sales Orders (M/502/8587)
Meeting Customers' After Sales Needs (R/502/8601)