NCFE Level 2 Award for Resort Representatives
Ref:
600/7817/0
Sector:
Leisure, Travel and Tourism
Registration & certification fee:
£51.00
Level:
Level 2
Minimum entry age:
16
GLH:
70
TQT:
90
Credit value:
9
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The Level 2 Award for Resort Representatives provides the skills, knowledge and understanding required to carry out the role of Resort Representative. It is ideal for those seeking employment as well as those already working in the industry without formal qualifications.
Support materials
Qualification specification (PDF | 451 KB)
Qualification specification (Word) (DOCX | 427 KB)
Qualification factsheet (PDF | 102 KB)
Customer concern report (PDF | 88 KB)
Incident report form (PDF | 83 KB)
Property checklist (PDF | 85 KB)
Support Handbook (PDF | 327 KB)
Unit breakdown
Investigate Employment Opportunities for Resort Representatives (H/504/5709)
Understand the Role of a Representative in a Resort (Y/504/5710)
Prepare for the Start of the Holiday Season (D/504/5711)
Manage Airport and Transport Duties (H/504/5712)
Investigate the Role of the Children's Representative in a Holiday Resort (K/504/5713)
Investigate the Role of the Entertainment Representative in a Holiday Resort (M/504/5714)