About this qualification

This qualification is designed for learners who want to increase their knowledge of digital customer relationship management (CRM).

Who is it suitable for?

This qualification is designed for those who are working or would like to work in a setting that uses digital CRM systems. It is ideal for those who want to consolidate their existing knowledge, which can be used to assist in seeking employment or to progress into further study.

What are the entry requirements?

Entry is at the discretion of the centre, in accordance with the Equality Act 2010 and Northern Ireland equality law. Learners should be aged 16 or above to undertake this qualification. There are no specific prior skills/knowledge a learner must have for this qualification. However, learners may find it helpful if they have already achieved a level 1 qualification.

How is this qualification structured?

To be awarded this qualification, learners are required to successfully achieve 5 mandatory units.

How is it assessed?

This qualification is internally assessed and externally quality assured.

Do you need to be working to take this qualification?

Learners do not need to be in employment to take this qualification.

What related qualifications can you progress to?

• Level 3 Certificate in Data
• Level 3 Diploma in Skills for Business (Sales and Marketing)
• Level 3 Certificate in Digital Support
• level 3 qualifications in programming and software development

Career opportunities

• sales accounts and business development
• sales administrator
• digital marketing executive
• CRM analyst

Funding for our qualifications

Find out more about funding for this and other qualifications on our funding page.