NCFE Level 2 Certificate in Digital Customer Relationship Management (CRM)
Ref:
610/0537/X
Sector:
Digital Technology
Registration & certification fee:
£68.00
Level:
Level 2
Minimum entry age:
16
GLH:
115
TQT:
179
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This qualification is now withdrawn and we are no longer able to take learner registrations. The support materials for this qualification will not be updated.
Support materials
Qualification specification (PDF | 582 KB)
Qualification specification (Word) (DOCX | 434 KB)
Qualification factsheet (PDF | 64 KB)
Support Handbook (PDF | 371 KB)
Unit breakdown
Introduction to Digital Customer Relationship Management (CRM) (H/650/1502)
Understanding Customer Management (J/650/1503)
Understanding Data Management in Digital Customer Relationship Management (CRM) (K/650/1504)
Understanding Digital Customer Relationship Management (CRM) Products and Integration (L/650/1505)
Introduction to Digital Customer Relationship Management (CRM) Data Reports (M/650/1506)