Understand How to Manage Performance and Conflict in the Workplace
(D/507/5646)
Understand Customers
(D/507/5968)
Understand How to Deliver Customer Service and Resolve Problems
(F/507/5980)
Principles of Equality and Diversity in the Workplace
(R/617/3597)
Understand How to Develop Working Relationships With Colleagues
(Y/617/3598)
Understand Health and Safety Procedures in the Workplace
(D/617/3599)
Understand How to Develop and Deliver a Presentation
(T/507/4339)
Introduction to Coaching
(J/617/3600)
Introduction to Mentoring
(L/617/3601)
Understand Personal Development
(R/617/3602)