Understanding Your Customers
Ref:
J/502/3590/UNIT
Sector:
Preparation for Life and Work
Registration & certification fee:
£15.50
Level:
Level 1
Minimum entry age:
Pre-16
GLH:
6
TQT:
0
Credit value:
1
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Learners will be introduced to identifying and understanding customer needs at an elementary level within different straightforward contexts. The unit will cover identifying who customers might be (both within the organisation as well as external customers), what they would want as customers, and what their customers might want.
Support materials
Unit programme report
