We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
Onboarding
Please use the categories below to find the relevant answer to your question.
When do I get assigned an account executive?
An account executive will get in touch with you ahead of the T Level approval window, which opens in February. They will provide an overview of the available support and resources to help you prepare for the delivery of the T Level, ensuring you have everything you need before the approval process begins.
How do I become eligible to deliver T Levels?
Take a look at the guidance from gov.uk on how to become eligible to deliver T Levels.