We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]