Our LiveChat, email support and phone lines will be unavailable from 1-3pm on Tuesday 5 December as colleagues are attending an important business update and training event. If you have a T Level query during this time please go to our T level provider hub.
EPA apprenticeship certificate enquiry
NCFE EPA claim the apprenticeship certificate with the ESFA 20 working days after the release of the overall grade.
The ESFA will then print and dispatch the certificate which should be received within 6 weeks from the claim being submitted.
Please complete the below enquiry form if an apprentice has not received their certificate or has arrived damaged.
NCFE EPA will action your request within 20 working days of receipt and notify you once the replacement certificate has been requested.