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NCFE Level 2 Certificate in Understanding Retail Operations
Ref:
601/3338/7
Sector:
Retail and Commercial Enterprise
Features:
Teaching materials available
Registration & certification fee:
£64.00
Level:
Level 2
Minimum entry age:
16
GLH:
118
TQT:
180
Credit value:
18
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This qualification is suitable for learners aged 16 and above.
This qualification is designed for those new to or seeking employment in the retail industry.
Support materials
Mandatory qualification information
Qualification specification (PDF | 612 KB)
Qualification specification (Word) (DOCX | 448 KB)
Additional qualification information
Qualification factsheet (PDF | 108 KB)
Support Handbook
Support Handbook (PDF | 327 KB)
Teaching materials
Dietary Requirements Glossary
This glossary provides an alphabetical list of key terms related to dietary requirements.
Price
Free
Dietary Requirements Knowledge Quizzes
This resource contains interactive e-learning and a useful user guide. These knowledge quizzes relate to key topic areas within the larger context of dietary requirements.
Price
Free
Dietary Requirements Information Displays
These information displays provide quick references to key terms related to dietary requirements. They have been designed to be printed as A2 PDFs.
Price
Free
Third-Party Resources
NCC resources
Price
Refer to external link
Learning Curve Group resources
Price
Refer to external link
Unit breakdown
Mandatory units
Understanding Customer Service in the Retail Sector (M/502/5821)
Understanding the Retail Selling Process (A/502/5806)
Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business (J/502/5789)
Understanding How a Retail Business Maintains Health and Safety on its Premises (A/502/5823)
Understanding Retail Consumer Law (D/502/5801)
Understand How to Deal With Customer Queries and Complaints in a Retail Environment (J/506/2860)
Optional units
Understanding Security and Loss Prevention in a Retail Business (K/502/5817)
Understanding the Handling of Customer Payments in a Retail Business (H/502/5797)
Understanding the Control, Receipt and Storage of Stock in a Retail Business (F/502/5810)
Understanding Visual Merchandising for Retail Business (A/600/0656)
Understanding How the Effectiveness of Store Operations Can Be Improved (H/502/5802)
The Principles of Food Safety for Retail (K/502/0178)
Understanding Environmental Sustainability in the Retail Sector (A/602/2317)
Understanding the Fashion Retail Market (M/600/0637)
Understanding How to Manage Stock for Customer Orders in Business to Business Services (D/505/3436)
Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet (K/600/0653)
Underage Sales Prevention for Retail and Licensed Premises (M/602/2234)
Understanding How Stocks of Newspapers and Magazines Are Controlled in Retail Outlets (Y/600/0650)
Equality and Diversity in the Workplace (K/506/2236)
Equality and Diversity in Society (D/506/2234)