About this qualification
This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role.
Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations.
This qualification has been allocated UCAS points. Please refer to the UCAS website for further details of the points allocation and the most up-to-date information.
Who is it suitable for?
This qualification is designed for adult learners 19+ who may be changing career or entering a new industry and need a solid background in this area.
This qualification may also be taken by learners aged 16+. Entry is at the discretion of the centre.
What are the entry requirements?
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a level 2 qualification.
How is this qualification structured?
To be awarded the NCFE Level 3 Certificate in Principles of Customer Service, learners are required to successfully complete 4 mandatory units and 3 optional units.
How is it assessed?
The NCFE Level 3 Certificate in Principles of Customer Service is assessed via an internally assessed and externally moderated portfolio of evidence.
What related qualifications can you progress to?
Learners who achieve this qualification could progress to customer service or business administration qualifications.
Funding for our qualifications
Find out more about funding for this and other qualifications on our funding page.
Useful links
Mandatory policies and fees | NCFE
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