Understand How to Monitor Customer Service Interactions and Feedback
(M/507/5568)
Understand How Knowledge Resources and Service Partnerships Support Customer Service Delivery
(J/507/5639)
Understand Sales Activities in a Contact Centre and How to Close a Sale
(A/507/5640)
Understand How to Obtain and Analyse Sales-Related Information
(R/507/5644)
Understand Equality, Diversity and Inclusion in the Workplace
(K/507/4337)
Understand How to Manage Performance and Conflict in the Workplace
(D/507/5646)
Understand How to Manage Incidents and Collaborate With Other Departments in a Contact Centre
(K/507/5648)
Understand How to Use Social Media Tools and Channels
(K/507/5665)