Our live chat and phone lines will be closed from 9:45 on Monday 8 September, as all of our colleagues are attending a business update event. During this time, you can email [email protected] or alternatively, you may find the answer to your query on our website. We will reopen our lines from 13:00 on the same day and will respond to any emails received as soon as possible.
Learner support
Welcome to NFCE's dedicated learner support section - your one-stop shop for all learner queries.
Our qualifications and content solutions are delivered by schools, colleges and independent training providers and, while we don’t work directly with learners, we can support you in a number of areas and assist with where best to direct your questions.
Who is NCFE?
We are a nationally recognised awarding organisation, which means we design, develop, and award qualifications. We work with hundreds of schools, colleges and training providers, across England, Wales and Northern Ireland, who deliver our qualifications to learners.
You’ll find a wealth of information to help you succeed – from replacement certificates to how to find an approved centre near you.
We’ll also advise you when you may need to direct your queries to your college or training provider.
