We are currently experiencing severe operational disruption, and a number of our systems are offline and unavailable. We apologise for any inconvenience this may cause. Please go to our service continuity webpage where you can find a set of FAQs and an enquiry form to support you to submit urgent queries. NCFE Customer Support lines have reopened, and will be open between 10am and 4pm from Monday to Friday, on 0191 239 8000/0191 240 8862 and via email [email protected]
Business services
We offer a range of end-point assessment (EPA) standards in business services. Roles within the business services sector can include, but are not limited to: Customer Service, Consulting, Administration, Facilities, Marketing and Business Support.
Business service positions are integral to the day-to-day operations of a business. Apprenticeships in this sector are a great opportunity for on-the-job training to prove valuable workplace experience and off-the-job training to support in achieving professional qualifications.
Our EPA service for these standards will provide complete EPAs within 8 weeks of Gateway acceptance and results from each assessment component within five working days. You’ll also be provided with your own dedicated Relationship Manager who’ll be on hand to support you at all stages of EPA. All our EPA standards have been developed by sector experts to ensure you are receiving the highest quality support for your EPA.
See listed below our range of business services EPA standards.
Business
Administrator
Explore the standard
Customer Service Practitioner
Explore the standard