FAQs for learners and parents
Please use the categories below to find the relevant answer to your question.
You can find out more about NCFE’s purpose, our reach and impact, and our teams by visiting the About NCFE section of our website.
We also have a specific learner support page on our website where you can find more information.
You can use the qualification search – from here, you can enter the title of the qualification or qualification reference number. You can then select the qualification that appears in the search. The qualification detail section contains all the relevant information about our qualifications. You can also find a centre that delivers our qualifications using the search function on the qualification page.
Search for the qualification you're interested in using the qualification search, then type your postcode or city/town into the grey box on the qualification page under 'Find a centre'. Browse the map that displays the nearest centres to you which are able to deliver that qualification. Contact the centre of your choice for more information.
Please contact the centre you studied with, as they'll be able to give you an update on the status of the certificate or result you’re waiting for.
To request a replacement certificate, you'll need to complete a replacement certificate request form. There is a fee for replacement certificates – please refer to our fees and pricing document.
If you need a replacement certificate for a T Level qualification, you’ll need to ask the centre you studied at to request this from the Department for Education (DfE). We don’t issue T Level certificates.
It’s important that you raise your complaint with the centre you studied at in the first instance, and you should follow their complaints procedure. Once you’ve exhausted this and received a final response, if you are still unhappy with the resolution your centre has provided, you can discuss the complaint directly with NCFE. Take a look at our complaints policy.
Take a look at our complaints policy.
You can access the centre closures page on our website for more information.