EPA Standard
Facilities Service Operative
Facilities Services Operatives support customers and facilities management teams across a wide range of services. These may include cleaning, catering, security, maintenance, front-of-house logistics, post-room services and portering.
They work in varied environments such as residential buildings, commercial sites, hospitals, schools, retail centres and industrial locations.
This is a hands-on, customer-facing role where working closely with people is a key part of the job.
Level 2 
£3,000 
12 months
Why NCFE?
We’re an approved End-Point Assessment Organisation (EPAO) specialising in EPA delivery across health, education, early years, digital, social care, and business apprenticeship standards. We offer flexible and reliable EPA solutions supported by sector expertise, guidance documents and proactive service and support.
Entry: undertake the Disclosure and Barring Service process and provide the result.
End-point assessment
The end-point assessment (EPA) for Facilities Services Operative contains three methods of assessment:
Knowledge Test
The Knowledge Test will consist of 20 multiple-choice questions and will last for 40 minutes. The Knowledge Test will be closed book, and each question will contain four possible answers, only one of which is correct. The apprentice must achieve 15 marks to pass.
Grading: Fail or pass
Observation with a Question and Answer (Q&A) session
The Observation will take place in the apprentice’s normal workplace and will last for 2 hours. The Observation may be split into discrete sections but must take place over a maximum of one working day. Between three and five questions may be asked after the Observation is complete to cover any knowledge, skills and behaviours (KSBs) which were not naturally covered in the Observation. This questioning period must be included within the total 2 hour observation time.
Grading: Fail, pass or merit
Professional Discussion underpinned by a Portfolio of Evidence
The apprentice will compile a Portfolio of Evidence while they are on programme, and this will underpin their Professional Discussion with an Independent End-Point Assessor (IEPA). The Professional Discussion will last for 1 hour, and the IEPA will ask a minimum of six open questions to allow the apprentice to demonstrate the KSBs assigned to this assessment method.
Grading: Fail, pass or merit