EPA Standard
Operations or Departmental Manager
Operations or departmental managers lead teams and projects and help to deliver the organisation’s strategy and meet goals. They report to senior managers or business owners. Their work includes planning, managing change, handling budgets, and supporting staff. They also coach and mentor others to help them grow.
Level 5 
£7,000 
30 months
Why NCFE?
We’re an approved End-Point Assessment Organisation (EPAO) specialising in EPA delivery across health, education, early years, digital, social care, and business apprenticeship standards. We offer flexible and reliable EPA solutions supported by sector expertise, guidance documents and proactive service and support.
End-point assessment
The EPA for Operations or Departmental Manager contains two methods of assessment:
Professional Discussion underpinned by a Portfolio of Evidence
The Professional Discussion will last for 60 minutes and is graded Fail, Pass, Distinction.
Project Proposal, Presentation and Questioning
This assessment method consists of 2 components: the Project Proposal and the Presentation with Questioning. The Project Proposal will be 4,000 words and the maximum duration is 12 weeks. The Presentation with Questioning will last 60 minutes. These components will be assessed holistically and the assessment method will be graded Fail, Pass, Distinction.
Operations or Departmental Manager v1.4
Delivering from 21 October 2020 - 18 September 2024
Download standard PDF Skills England standard