Our LiveChat, email support and phone lines will be unavailable from 1-3pm on Tuesday 5 December as colleagues are attending an important business update and training event. If you have a T Level query during this time, you can email [email protected] or call 0191 240 8862. All other queries will be answered as quickly as possible after this time.
The following services are available once a learner has achieved one of our qualifications and/or units.
We offer a replacement certificate service if the original issued certificate has been misplaced or damaged.
A replacement certificate is an exact duplicate of your original, with “Replacement certificate” written on the certificate. The fee is £37.50, which includes the cost to locate, print and post the document.
Please complete the replacement certificate form below with the required supporting information. Where a transcript was issued as part of your original certificate, a copy will also be included with your replacement certificate.
Once we have received your request, our Customer Support team will aim to contact you within 2 working days to confirm whether we are able to issue you with a replacement, and to take payment.
Replacement certificates can only be requested for qualifications awarded within the last 10 academic years (from the date of application). For CACHE qualifications awarded before this, we may be able to issue a Proof of Qualification, if we hold a record of your achievement on our database. A Proof of Qualification can be requested by completing the form below.
We are unable to issue either a replacement certificate or Proof of Qualification for any qualification awarded before 1 September 1994.
If you have any questions, contact us at [email protected].