Organise and Deliver Customer Service (L/506/2150)

Understand the Customer Service Environment (Y/506/2152)

Resolve Customers' Problems (K/506/2169)

Principles of Business (D/506/1942)

Manage Personal and Professional Development (T/506/2952)

Understand Customers and Customer Retention (J/506/2910)

Develop Resources to Support Consistency of Customer Service Delivery (Y/506/2166)

Use Service Partnerships to Deliver Customer Service (D/506/2167)

Resolve Customers' Complaints (R/506/2151)

Gather, Analyse and Interpret Customer Feedback (D/506/2170 )

Monitor the Quality of Customer Service Interactions (K/506/2172)

Communicate Verbally With Customers (D/506/2119)

Communicate With Customers in Writing (T/506/2126)

Promote Additional Products and/or Services to Customers (L/506/2133)

Exceed Customer Expectations (Y/506/2135)

Deliver Customer Service Whilst Working on Customers' Premises (T/506/2143)

Deliver Customer Service to Challenging Customers (F/506/2159)

Develop Customer Relationships (Y/506/2149)

Support Customer Service Improvements (T/506/2160)

Support Customers Through Real-Time Online Customer Service (A/506/2161)

Use Social Media to Deliver Customer Service (J/506/2163)

Champion Customer Service (D/506/2153)

Build and Maintain Effective Customer Relations (R/506/2179)

Manage a Customer Service Award Programme (L/506/2181)

Manage the Use of Technology to Improve Customer Service (Y/506/2183)

Develop a Social Media Strategy for Customer Service (D/506/2962)

Support Customers Using Self-Service Equipment (H/506/2977)

Provide Post-Transaction Customer Service (K/506/2978)

Negotiate in a Business Environment (H/506/1912)

Promote Equality, Diversity and Inclusion in the Workplace (T/506/1820)

Manage Team Performance (A/506/1821)

Manage Individuals' Performance (J/506/1921)

Collaborate With Other Departments (M/506/1931)

Negotiating, Handling Objections and Closing Sales (F/502/8612)

Obtaining and Analysing Sales-Related Information (R/502/8615)

Buyer Behaviour in Sales Situations (K/502/8622)

Manage Incidents Referred to a Contact Centre (K/503/0418)

Lead Direct Sales Activities in a Contact Centre Team (D/503/0397)

Manage Diary Systems (L/506/1807)

Contribute to the Organisation of an Event (L/506/1869)

Provide Reception Services (H/506/1814)

Buddy a Colleague to Develop Their Skills (M/506/1895)

Employee Rights and Responsibilities (L/506/1905)

Processing Sales Orders (M/502/8587)

Bespoke Software (J/502/4397)