Principles of Customer Service and Delivery
Ref:
Y/507/5967/UNIT
Sector:
Business, Administration and Law
Registration & certification fee:
£15.50
Level:
Level 2
Minimum entry age:
16
GLH:
50
TQT:
0
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This unit is suitable for learners aged 16 and above.
This unit provides learners with an understanding of customer service and its effective delivery. Legal and ethical requirements relating to customer service and maintaining customer service information are also covered.
This unit provides learners with an understanding of customer service and its effective delivery. Legal and ethical requirements relating to customer service and maintaining customer service information are also covered.
Support materials
Unit programme report
