Healthcare Support Worker (Retired) | EPA Standards | NCFE | NCFE

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EPA Standard

Healthcare Support Worker

Level 2     £3,000      12 months

This is not the latest approved version of this apprenticeship.
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1. What the role entails

Working as part of a team, the Healthcare Support Worker provides high-quality and compassionate care to individuals. Your apprentice will carry out well-defined routine clinical duties like monitoring an individual’s condition by checking things like blood pressure, temperature or weight and evaluating their overall progress, comfort and wellbeing. Responsible for addressing straightforward problems in their day-to-day work, they will report concerns and changes to the appropriate person in a timely manner.

Entry: there are no specified entry requirements for this apprenticeship.

2. On-programme assessment

Before entering Gateway, the apprentice must complete the following on-programme assessment requirements:

  • The 15 Standards as set out in the Care Certificate
  • Level 1 English and maths
  • Attempts at Level 2 English and maths by sitting Functional Skills test
  • Any qualification specified by the employer
  • A Portfolio of Evidence in the final 3 months.

3. Gateway requirements

The employer, independent training provider (ITP) and apprentice make the decision to take the apprentice through Gateway. The apprentice must achieve all the required on-programme elements before they enter Gateway.

4. End-point assessment

The end-point assessment (EPA) for Healthcare Support Worker contains three methods of assessment:

Multiple Choice Question (MCQ) Test

The assessment features 60 multiple-choice questions carrying one mark each. The test will last for 60 minutes, and will be in the form of real-life scenarios. The apprentice will answer questions that align to all knowledge requirements of the standard.

Grading: the Independent End-Point Assessor (IEPA) grades the MCQ test as Pass, Merit or Distinction.

Observation of Practice

The Observation of Practice will last a minimum of 90 minutes and will take place during the course of the apprentice’s normal work day. It will assess higher level skills and behaviours.

Grading: the IEPA grades the Observation as Pass.

Portfolio of Evidence and Interview

The apprentice will collect evidence for their Portfolio after completing their on-programme training and development. This will happen in the last 3 months of the apprenticeship.

The Portfolio must include direct observation in the workplace as the primary source of evidence, as well as reflective accounts completed by the apprentice. These accounts must demonstrate learning and application of knowledge in practice, and the values and behaviours against those areas of the standard in the assessment plan.

These pieces of evidence will make up the body of the Interview with the IEPA. The Interview will take place after the apprentice submits the Portfolio. This will last for a minimum of 30 minutes.

Grading: the IEPA grades the Portfolio and Interview as Pass, Merit or Distinction.

5. Grade aggregation table

Observation of Practice MCQ Test Portfolio of Evidence and Interview Overall Grade


Pass Pass Pass
Merit Pass
Distinction Merit
Merit Pass Pass
Merit Merit
Distinction Merit
Distinction Pass Merit
Merit Merit
Distinction Distinction

If any assessment method is failed, the overall grade will be deemed a Fail.

6. Completion and certification

We’ll activate certification once the apprentice has successfully completed all EPAs, and the IEPA has verified this. Working with the apprenticeship certificate issuing authority, we’ll ensure the apprentice receives their certificate.

7. What next?

Apprentices can progress to a Level 3 Senior Healthcare Support Worker apprenticeship.


We’re an approved End-Point Assessment Organisation (EPAO) specialising in EPA delivery across health, education, early years, digital, social care, finance and business apprenticeship standards. We offer flexible and reliable EPA solutions supported by sector expertise, guidance documents and proactive service and support.

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