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EPA Standard
Leisure Team Member
The role of a leisure team member is to support, enhance and deliver the day-to-day operations and operations and services of a leisure/ fitness facility. Working as part of a team, it is the responsibility of the leisure team member to undertake a range of operational duties. Leisure team members will offer excellent customer service because they are the first point of contact for customers, they will be responsible for answering queries and they will also deal with straightforward complaints. Alongside their operational duties, there are five key areas of work all leisure team members will cover: leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities.
Level 2 
£5,000 
18 months
Why NCFE?
We’re an approved End-Point Assessment Organisation (EPAO) specialising in EPA delivery across health, education, early years, digital, social care, and business apprenticeship standards. We offer flexible and reliable EPA solutions supported by sector expertise, guidance documents and proactive service and support.
Entry: undertake the Disclosure and Barring Service process and provide the result.
End-point assessment
The end-point assessment (EPA) for Leisure Team Member contains two methods of assessment as outlined below:
Professional Discussion (supported by a Portfolio of Evidence)
The apprentice will be able to describe to the Independent End-Point Assessor (IEPA) their role and their rationale for the knowledge, skills and behaviours (KSBs) evidenced in the Portfolio of Evidence, using real-life examples to demonstrate competence. Apprentices are expected to be able to converse with customers, so this is a valid assessment method as it is discussion based.
Grading: Fail, pass or distinction.
Observation of Practical Activities with Questioning
The apprentice will deliver a presentation their employer and the Independent End-Point Assessor (IEPA) with a focus on their personal development throughout their apprenticeship. The Presentation will last for up to 30 minutes, with an additional 10 minutes allowed for questioning by the IEPA following the conclusion of the Presentation.
Grading: Fail, pass or distinction.
Leisure Team Member
v1.0 delivering from 16 Nov 2023
v1.0 delivered from 18 Feb 2019 - 15 Nov 2023
Download standard PDF Skills England standard