Safe, Hygienic and Secure Working Environments in Hospitality (R/600/0615)

Effective Teamwork (Y/600/0616)

Giving Customers a Positive Impression (D/600/0617)

Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (T/600/1059 )

Food Safety in Catering (H/502/0132)

Preparation and Clearing of Service Areas (F/600/0626)

Service of Food at Table (T/600/0624)

Service of Alcoholic and Non-Alcoholic Drinks (J/600/0627)

Cleaning and Servicing of Hospitality Areas (L/600/0631)

Chemicals and Equipment Used for Cleaning in the Hospitality Industry (R/600/0629)

Maintain Housekeeping Supplies (J/600/1082)

Provide a Linen Service (M/600/1092)

Arrival of Customers (D/600/0620)

Dealing With Bookings (F/600/1078)

Departure of Customers (H/600/0621)

Handle Mail and Book External Services (A/600/1080)

Dealing With Payments (L/600/1133)

Principles of Providing a Silver Service (A/502/8298)

Principles of Resolving Customer Service Problems (A/502/8317)

Principles of Preparing and Serving Hot Drinks Using Specialist Equipment (D/502/8309)

Principles of Storing and Retrieving Information (D/502/8312)

Principles of Producing Basic Pasta Dishes (f/502/8285)

Principles of Producing Basic Vegetable Dishes (H/502/8294)

Principles of Completing Kitchen Documentation (H/502/8313)

Principles of Preparing and Serving Dispensed and Instant Hot Drinks (H/502/8327)

Principles of Cleaning Drink Dispense Lines (J/502/8319)

Principles of Producing Basic Fish Dishes (K/502/8281)

Principles of Maintaining Customer Service Through Effective Handover (K/502/8314)

Principles of Preparing and Serving Wines (M/502/8265)

Principles of Providing a Buffet and Carvery Service (M/502/8296)

Principles of Cleaning and Protecting Floors, Carpets and Soft Furnishings (M/502/8301)

Principles of Receiving, Storing and Issuing Drinks Stock (M/502/8315)

Principles of Preparing and Clearing Areas for Table Service (R/502/8260)

Principles of Producing Basic Rice, Pulse and Grain Dishes (R/502/8291)

Principles of Maintaining Cellars and Kegs (R/502/8307)

Principles of Setting Up and Closing the Kitchen (T/502/8316)

Principles of Preparing and Serving Cocktails (Y/502/8308)

Principles of Promoting Additional Services or Products to Customers (Y/502/8311)

Principles of Carrying Out Periodic Room Servicing and Deep Cleaning (Y/502/8325)

Principles of Cleaning Windows From the Inside (D/502/8326)

Principles of Providing a Counter and Takeaway Service (T/502/8297)

Principles of Collecting Linen and Making Beds (L/502/8256)