Principles of Customer Service
Ref:
J/506/2132/UNIT
Sector:
Business, Administration and Law
Registration & certification fee:
£15.50
Level:
Level 2
Minimum entry age:
16
GLH:
34
TQT:
0
Credit value:
4
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This unit is suitable for learners aged 16 and above.
This unit provides learners with an understanding of customer service, as well as how to deliver effective customer service.
Support materials
Unit programme report
