Customer Service in Travel and Tourism
Ref:
T/507/2655/UNIT
Sector:
Leisure, Travel and Tourism
Registration & certification fee:
£15.50
Level:
Level 2
Minimum entry age:
Pre-16
GLH:
60
TQT:
0
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What does this unit cover?
In this unit the learner will understand the importance of meeting customer needs in travel and tourism and the different types of facilities and services. The learner will demonstrate customer service skills and how to deal with challenging situations.
Who is this unit suitable for?
This qualification is available for learners aged pre-16 and above.
Support materials
Unit programme report
