NCFE Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)
Ref:
601/0515/X
Sector:
Retail and Commercial Enterprise
Registration & certification fee:
£56.00
Level:
Level 2
Minimum entry age:
16
GLH:
100
TQT:
140
Credit value:
14
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This qualification is now withdrawn and we are no longer able to take learner registrations. The support materials for this qualification will not be updated.
Support materials
Qualification specification (PDF | 871 KB)
Qualification specification (Word) (DOCX | 488 KB)
Support Handbook (PDF | 327 KB)
Unit breakdown
Safe, Hygienic and Secure Working Environments in Hospitality (R/600/0615)
Effective Teamwork (Y/600/0616)
Giving Customers a Positive Impression (D/600/0617)
Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (T/600/1059 )
Reception Communication Procedures in the Hospitality Industry (K/600/0619)
Arrival of Customers (D/600/0620)
Departure of Customers (H/600/0621)
Dealing With Bookings (F/600/1078)
Handle Mail and Book External Services (A/600/1080)
Dealing With Payments (L/600/1133)
Principles of Resolving Customer Service Problems (A/502/8317)
Principles of Storing and Retrieving Information (D/502/8312)
Principles of Maintaining Customer Service Through Effective Handover (K/502/8314)
Principles of Promoting Additional Services or Products to Customers (Y/502/8311)